BrighterFAQ
Questions from our telecoms partners.
How we work on your behalf, from branded engineers to end-user training.
Will your engineers arrive branded as our business?+
Yes. We work white-label: on request our engineers attend in your branded uniform or unbranded workwear, introduce themselves as your team, and use your paperwork. Your customer relationship stays yours.
Do you offer training for end users?+
Yes. After an install our engineers can train your customer's staff on new handsets, desk phones, WiFi and network equipment, and leave quick-reference guides on site.
Which companies do you work with?+
Any telecoms business — carriers, ISPs, resellers, MSPs and telephony providers who need installs delivered on their behalf.
What services can you install?+
CAT6/CAT6A cabling, fibre, point-to-point wireless, telephony surveys, IT networking, WiFi networks and end-user hardware training.
How do we place an order?+
Submit the job through our order form or call 0121 270 0121. We confirm scope, schedule the visit and keep you updated throughout.
What do we get after the install?+
A handover pack with photos, test results and sign-off, ready to pass on to your customer.
What area do you cover?+
We're based in Birmingham. Standard rates apply within 125 miles of our office; further afield and multi-site rollouts can be agreed.
Are your engineers DBS checked?+
Yes. Our engineers are DBS checked, so they can attend schools, healthcare and other sensitive sites.
Do your prices include VAT?+
No. All prices exclude VAT. Hardware, licences, materials, containment, parking and specialist access are extra unless included in the quote.